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Trinity Valley Pools & Spas

Specializing in Excellence

Since 1991, Trinity Valley Pools has served homeowners and businesses throughout greater East Texas, from Tyler to Palestine and beyond. We’ve established ourselves as the premier “go-to” company for just about anything related to “backyard home leisure,” including:

With three retail locations, we’re ready to help you with any sort of pool related question, 6 days a week.

What’s So Special About Trinity Valley Pools & Spas?

Here are some of the reasons homeowners are so happy working with Trinity Valley Pools and Spas:

    • client-2SATISFACTION – We’ve consistently maintainedan A+ Rating with the BBB, which is just about impossible unless you’re doing everything right!
    • ONE-STOP SHOP – We’re much more than just a swimming pool company. You can call us for just about anything related to your backyard leisure needs, including hot tubs, swim spasservice, accessories, and more.

  • No-pressure Sales Philosophy – We know that buying a swimming pool is a big decision for any family. The last thing you need is a pushy salesman, trying to rush you into a decision. We understand. We’ll help answer any and all of your questions, but we’ll
    never try to pressure you into a sale.
  • Lifetime Warranty – Every gunite pool comes with a Lifetime Warranty from cracking and holding water, as well as 1 year warranty for in-ground plumbing. And our Pentair pumps, filters, heaters and automation systems all come with a three-year warranty. That’s TRIPLE the industry standard!
  • Multiple Retail Locations – One of the biggest problems in the swimming pool industry is “fly-by-night” pool builders who don’t have any ties to the community, but simply “work out of a truck.” You won’t have that problem with Trinity Valley Pools and Spas. We have retail showrooms in Tyler and Palestine, and have just opened our new location in Bullard.
  • Member of AquatechAquatech®, also known as “United Aqua Group®,” is an exclusive “invitation-only” group of top-notch pool builders from across the country who work together to share knowledge and talents for the common good. Aquatech® will accept no builder other than those who meet their strict standards for quality construction, business ethics, and impeccable reputations. Out of more than ten thousand pool builders in North America, less than 300 have been invited to join Aquatech®.
  • Exclusive Private Rock Yard – We proudly maintain our own private “rock yard” wabout-3ahich allows us to offer you an exclusive selection of premium and select stone and rock, which we offer to our clients at contractor prices.
  • Low-Maintenance, Energy-Efficient – Construction- With our cutting- edge, energy-efficient pool equipment from Pentair, you’ll find that a pool from Trinity Valley Pools and Spas costs less to own, and takes less time and energy to maintain.
  • Solid, Long-Term Company – Trinity Valley Pools is a financially stable company and has grown every year since its inception. We have an outstanding credit rating, which is available for your review upon request.

Click here to learn more about Trinity Valley Pools and Spas

Trinity Valley Pools is solely owned by East Texans, and has been in operation for more than 25 years. We’re a financially stable company, and have grown every year since our inception. Our owner’s credit rating is 800, and our credit report is available for your review upon request. We also have an A+ rating with Better Business Bureau, which means we’re obviously doing something right! We opened our first location in 1991 with a 3,200 square foot location in Palestine, Texas. In 2015, we’ll complete the opening of our 3rd location, which gives us more than 22,000 square feet of commercial/retail space between Palestine, Tyler, and Bullard. All of our locations have complete water chemistry analysis labs and factory certified technicians to keep your swimming pool water balanced and crystal clear. (Improperly balanced water is the number one cause of plaster failures, so it’s smart to have an expert keep an eye on this for you!) All test results are recorded in our system and saved indefinitely for your future reference.Trinity Valley Pools is a member in good standing of United Aqua Group, an elite group of pool building, retailing and service professionals. Membership is by invitation only, and granted only to those pool professionals who demonstrate state of the art technology in retail, design and construction reliability, credibility, integrity, superior workmanship and have a minimum of five years in the swimming pool industry.

Our design team consists of four experienced designers with a vast knowledge of construction principles and techniques including elevation issues, drainage and hydraulics. At least one designer is available at all three locations, six days a week.

Our Construction Department has two full time superintendents to manage and supervise your project. Our Construction Manager is schooled in Structural and Mechanical Engineering with 25+ years’ experience, and is available in person or by phone six days a week.

Our construction staff does not work retail or service. They are strictly dedicated to building your backyard dream. Our construction department also has a fully stocked warehouse, with all the pool equipment we may need for your pool. This is a huge advantage, because we don’t have to order parts from a distribution center and wait for it ship to us from Dallas, Houston or from out of state. The parts are right here, local! Our Service Department is fully staffed with experienced Pentair-certified technicians.

Our service team is licensed by the State of Texas to perform service and repairs on your pool equipment. License # TICL – 716 we have a fully stocked parts department with parts readily available to perform repairs at a moment’s notice. We are also an official Pentair Warranty Station, serving all of East Texas.

Bottom Line – We enjoy an excellent reputation throughout the industry and are very proud of our design and construction innovations. Having built thousands of custom pools in East Texas, our experience in the field is second to none. Have questions? We’re available 6 days a week, so just give us a call at 903-581-0005, or use our online web form.

Organizational Memberships and Certifications

Trinity Valley Pools & spas is proud to be a member of the following associations.

CARECRAFT

Carecraft is composed of pool/spa designers, builders, and accessory & supply retailers across the United States who have joined together to form a nationwide member-owned association. Only select industry professionals are invited to join, and all must pass rigorous standards of quality control, reputation, and customer relations, in addition to customer concern of each company.

Carecraft was created for consumers to ensure the highest quality in all aspects of pool design & construction. When you invest in a Carecraft member company, you are assured of the finest equipment and experienced workmanship, all at a price that is tailored to your budget and lifestyle.

More information at: CARECRAFT

BBB – “Better Business Bureau”

The BBB is a private, non-profit organization whose mission is to promote and foster the highest ethical standards between companies and their customers in the areas of:
  • Dependable Service
  • Honesty In Advertising
  • Honest Business Practices
  • Reliable Complaint Handling Procedures

Examples of services provided by the BBB are Business Reliability Reports, Dispute Resolution, Truth-in-Advertising, Consumer and Business Education and Charity Review.

To be a member of the BBB, an applicant must:

  • Be invited to apply for membership by a staff person or Director of the Bureau.
  • Be actively engaged in business, in the BBB's service area, for no less than 6 months.
  • Supply background information about the company, its principals or other information deemed essential to the BBB.
  • Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business industry.
  • Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the BBB in matters relating thereto.
  • Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
  • Comply with any decisions rendered through the Bureau's or an alternative provider's binding arbitration program.
  • Eliminate the underlying causes of patterns of consumer complaints that the BBB may call to the company's attention.
  • Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
  • Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principals and purposes of the BBB.
  • Support the principles and purposes of the BBB and not engage in any activity that reflects unfavorably on the BBB and its members.
  • Refrain from using the name or logo of the BBB for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the BBB.
  • Promptly notify the Bureau of any changes in ownership, licensing status, addresses, telephone numbers, web site and any other information deemed necessary by the Bureau.
  • Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, and provide license numbers upon application for BBB membership and provide periodic updates on request of the BBB.

Trinity Valley Pools has A+ rating with BBB. Click here for more information.